Driving Process Efficiency with IBM Business Process Manager

About the Client

Our client is a well-established financial institution with a dominant presence in the Central and Eastern European banking sector. The bank employs more than 45,000 professionals and serves over 14 million customers across retail, corporate, and digital banking divisions.

As the bank continued to scale and modernize, improving internal process agility and reducing operational bottlenecks became a top priority. They sought a flexible and powerful solution to transform key business processes and empower both IT and business units to collaborate more effectively.

/Key Results

Deployed IBM BPM to digitize and streamline complex banking processes

Improved operational efficiency and reduced process cycle times

Enabled business users to actively participate in process optimization

Established a foundation for continuous improvement and process governance

/The Challenge

The bank’s existing processes were heavily reliant on manual steps and outdated tools, which created inefficiencies, slowed execution, and introduced risks in terms of compliance and quality. Specific challenges included:

Manual, Siloed Workflows: Processes were managed across disconnected systems with limited visibility and automation

Limited Business User Involvement: Optimizations depended heavily on IT, slowing responsiveness

Lack of Process Transparency: Tracking performance and identifying bottlenecks was difficult due to a lack of monitoring tools

Compliance Demands: Ensuring adherence to banking regulations required enhanced control and auditability

/Project Goals

The primary objective of the engagement was to implement a centralized BPM platform that would allow for the modeling, automation, monitoring, and optimization of banking processes. Key goals included:

Digitize and Streamline Workflows: Move from manual to automated processes across business units

Empower Business Stakeholders: Allow non-technical users to define and improve processes

Improve Process Visibility: Enable real-time monitoring and analytics to drive better decisions

Ensure Compliance: Build controls and audit capabilities directly into business workflows

/mindit.io’s Solution

mindit.io led the end-to-end delivery of process solutions using the IBM Business Process Manager suite. Our team worked closely with the client’s business and IT departments to design, develop, and deploy process services tailored to the banking environment.

Technologies Used:

IBM Process Server

IBM Process Designer

SOA Software

BPEL

Java

REST

SoapUI

Jenkins

Our approach included:

Process Modeling: Used IBM Process Designer to visually define workflows and integrate them with existing systems

Service Orchestration: Leveraged BPEL and SOA to manage complex interactions between systems and services

Automation and Monitoring: Enabled real-time process tracking and exception handling to support operational excellence

CI/CD Integration: Applied Jenkins and SoapUI for automated deployment and testing of BPM services

/Results

The implementation of IBM Business Process Manager delivered measurable improvements in how the bank manages its operations:

Increased Efficiency: Reduced process execution times and eliminated manual steps in critical workflows

Improved Collaboration: Business and IT teams now work together through a shared process platform

Real-Time Visibility: Management has access to process performance dashboards and audit trails

Stronger Governance: Built-in compliance features support regulatory requirements and internal controls

Continuous Improvement Culture: Teams are now equipped to evolve and optimize processes over time

/Client Testimonial

“This BPM initiative gave our teams the tools they needed to take ownership of process optimization. The collaboration with mindit.io was instrumental in creating a solution that is both technically strong and easy to use for our business units.”
— Operations Director, CEE Banking Division

/Visuals and Supporting Media

To support adoption and stakeholder engagement, mindit.io developed the following deliverables:

Process Flow Diagrams: Visuals that map legacy processes versus automated workflows

Architecture Diagrams: Overviews of system integrations and service orchestration

Performance Dashboards: Snapshots of BPM analytics and KPI tracking

Compliance Audit Logs: Visuals illustrating how the BPM system supports internal audits

/Strategic Takeaways

This project underscores the value of business process management in highly regulated industries like banking:

BPM is Key to Digital Agility: Centralized process platforms improve speed, accountability, and transparency

Business and IT Must Collaborate: Tools like IBM BPM bridge the gap between strategy and execution

Automation Reduces Risk: Automating core processes reduces human error and strengthens compliance

Scalable Design Supports Growth: Well-architected process frameworks are flexible and scalable for future expansion

Continuous Improvement is a Mindset: BPM enables a culture where processes are regularly evaluated and enhanced

/What’s Next?

Looking to streamline your business processes or strengthen governance through automation?
Let’s explore how mindit.io can help you implement process management solutions that unlock lasting efficiency.

Talk to our experts

/ financial services

Executive Summary

A major bank in Central and Eastern Europe (CEE), serving over 14 million customers, partnered with mindit.io to enhance internal process efficiency and agility through the adoption of IBM Business Process Manager (BPM). Operating in a highly regulated and operationally complex environment, the bank needed a platform that would empower both business users and technical teams to optimize workflows and ensure continuous improvement.

mindit.io led the development and implementation of BPM services using IBM’s suite of tools, enabling the client to streamline critical operations, reduce manual intervention, and foster a more responsive process culture across the organization.

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