SS Swisscom's Medical Connector

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/Innovating the healthcare sector with Swisscom's Medical Connector

Project Overview

The Medical Connector Suite is a DICOM-standard data communication solution with no file-size restrictions for service providers and institutions in the healthcare sector. DICOM (Digital Imaging and Communications in Medicine) is a global standard for sharing and managing medical imagery and data.

Medical Connector grants its users access to a network of specialists for sharing patient files considering security regulations. DICOM data and other attachments are transferred and saved consistently. Today, for both medical specialists and patients alike, having an innovative product like Medical Connector is not just ‘nice-to-have’, it’s essential.

/Client background & business context

Swisscom is one of Switzerland’s best-known, most trustworthy, and most valuable companies. Swisscom, Switzerland’s leading telecoms company and one of its top IT companies, is headquartered in Ittigen, close to the capital city Berne.

Swisscom offers residential customers an extensive range of digital TV, mobile telecommunications, and other services. In the B2B segment, its portfolio includes network, cloud, and ICT services. Swisscom Health is the branch that aims to digitalize medical services in Switzerland.

Currently, over 200 hospitals are covered by Medical Connector, making it a renowned self-selling solution widely used throughout the healthcare sector. Swisscom has a comprehensive strategy regarding the healthcare industry. It provides service providers and funding agencies with appropriate information and communication services.

/ AI, healthcare, medical

Client profile

holistic support for the healthcare sector

Location

Switzerland

Project

Integration platform migration

Features and Functionalities

Save & Send messages with attachments
Reorder priority for delivery Inbox functionalities (download, trigger rules, delete and mark as complete etc.)
Journal functionality to track messages both sent and received
Dashboard
Handling messages for delivery

/Our Approach

The approach was to refactor and enhance the Medical Connector user interface; we also needed to include the back-end API refactoring. Many of the development procedures that we would ordinarily perform for different operating systems are consolidated in an API back-end.

/Benefits for the End user

The main benefit the user gets is a seamless communication flow and automatic, cross-organizational accessibility.

Today, with Medical Connector, communication is more straightforward since it is a user-friendly solution that allows automatic, cross-organizational accessibility which means that all hospitals upload medical imagery in a common pool, accessible from everywhere. It enables users to download radiological image data and other documents via a web browser.

/Results & Impact

Currently, it is a work in progress. Four demo sessions have passed, and the feedback received is more than promising, and in line with the solution envisioned by the team. The impact on the business and the user experience has improved. We are confident that implementing new technologies will create an innovative product that will help Swisscom Health deliver a modern digital solution.

/ turn your vision into reality

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