Driving Process Efficiency with IBM Business Process Manager 

Executive Summary

A major bank in Central and Eastern Europe (CEE), serving over 14 million customers, partnered with mindit.io to enhance internal process efficiency and agility through the adoption of IBM Business Process Manager (BPM). Operating in a highly regulated and operationally complex environment, the bank needed a platform that would empower both business users and technical teams to optimize workflows and ensure continuous improvement. 

mindit.io led the development and implementation of BPM services using IBM’s suite of tools, enabling the client to streamline critical operations, reduce manual intervention, and foster a more responsive process culture across the organization. 

Key Results: 

• Deployed IBM BPM to digitize and streamline complex banking processes 

• Improved operational efficiency and reduced process cycle times 

• Enabled business users to actively participate in process optimization 

• Established a foundation for continuous improvement and process governance 

About the client

Our client is a well-established financial institution with a dominant presence in the Central and Eastern European banking sector. The bank employs more than 45,000 professionals and serves over 14 million customers across retail, corporate, and digital banking divisions. 

As the bank continued to scale and modernize, improving internal process agility and reducing operational bottlenecks became a top priority. They sought a flexible and powerful solution to transform key business processes and empower both IT and business units to collaborate more effectively. 

The Challenge

The bank’s existing processes were heavily reliant on manual steps and outdated tools, which created inefficiencies, slowed execution, and introduced risks in terms of compliance and quality. Specific challenges included: 

• Manual, Siloed Workflows: Processes were managed across disconnected systems with limited visibility and automation 

• Limited Business User Involvement: Optimizations depended heavily on IT, slowing responsiveness 

• Lack of Process Transparency: Tracking performance and identifying bottlenecks was difficult due to a lack of monitoring tools 

• Compliance Demands: Ensuring adherence to banking regulations required enhanced control and auditability 

Project Goals

The primary objective of the engagement was to implement a centralized BPM platform that would allow for the modeling, automation, monitoring, and optimization of banking processes. Key goals included: 

• Digitize and Streamline Workflows: Move from manual to automated processes across business units 

• Empower Business Stakeholders: Allow non-technical users to define and improve processes 

• Improve Process Visibility: Enable real-time monitoring and analytics to drive better decisions 

• Ensure Compliance: Build controls and audit capabilities directly into business workflows 

mindit.io’s Solution

mindit.io led the end-to-end delivery of process solutions using the IBM Business Process Manager suite. Our team worked closely with the client’s business and IT departments to design, develop, and deploy process services tailored to the banking environment. 

Technologies Used: 

• IBM Process Server 

• IBM Process Designer 

• SOA Software 

• BPEL 

• Java 

• REST 

• MQ 

• SoapUI 

• Jenkins 

Our approach included: 

• Process Modeling: Used IBM Process Designer to visually define workflows and integrate them with existing systems 

• Service Orchestration: Leveraged BPEL and SOA to manage complex interactions between systems and services 

• Automation and Monitoring: Enabled real-time process tracking and exception handling to support operational excellence 

• CI/CD Integration: Applied Jenkins and SoapUI for automated deployment and testing of BPM services 

Implementation process

The project followed an agile delivery model, enabling incremental delivery and rapid adaptation to stakeholder feedback: 

• Requirement Gathering: Conducted detailed analysis of existing manual workflows with business process owners 

• BPM Architecture Design: Defined integration points and service dependencies for process automation 

• Development and Orchestration: Built BPM workflows and integrated services using IBM tools and Java 

• Testing and QA: Used SoapUI to validate service integrity and process behavior under load 

• Deployment and Enablement: Rolled out services with Jenkins pipelines and trained business teams on using the BPM platform 

Results

The implementation of IBM Business Process Manager delivered measurable improvements in how the bank manages its operations: 

• Increased Efficiency: Reduced process execution times and eliminated manual steps in critical workflows 

• Improved Collaboration: Business and IT teams now work together through a shared process platform 

• Real-Time Visibility: Management has access to process performance dashboards and audit trails 

• Stronger Governance: Built-in compliance features support regulatory requirements and internal controls 

• Continuous Improvement Culture: Teams are now equipped to evolve and optimize processes over time 

Client Testimonial

“This BPM initiative gave our teams the tools they needed to take ownership of process optimization. The collaboration with mindit.io was instrumental in creating a solution that is both technically strong and easy to use for our business units.” 
— Operations Director, CEE Banking Division 

Visuals and Supporting Media

To support adoption and stakeholder engagement, mindit.io developed the following deliverables: 

• Process Flow Diagrams: Visuals that map legacy processes versus automated workflows 

• Architecture Diagrams: Overviews of system integrations and service orchestration 

• Performance Dashboards: Snapshots of BPM analytics and KPI tracking 

• Compliance Audit Logs: Visuals illustrating how the BPM system supports internal audits 

Strategic Takeaways

This project underscores the value of business process management in highly regulated industries like banking: 

• BPM is Key to Digital Agility: Centralized process platforms improve speed, accountability, and transparency 

• Business and IT Must Collaborate: Tools like IBM BPM bridge the gap between strategy and execution 

• Automation Reduces Risk: Automating core processes reduces human error and strengthens compliance 

• Scalable Design Supports Growth: Well-architected process frameworks are flexible and scalable for future expansion 

• Continuous Improvement is a Mindset: BPM enables a culture where processes are regularly evaluated and enhanced 

What’s next?

Looking to streamline your business processes or strengthen governance through automation? 
Let’s explore how mindit.io can help you implement process management solutions that unlock lasting efficiency. 

Talk to our experts