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About the role:
We are looking for a detail-oriented, proactive, and reactive Support Engineer with a customer support background who is eager to deep dive into the technical side.
The technical aspect will improve each week with the help of our tenured colleagues and internal handovers. Our buddy system was developed to help you find the answers to the HOW, WHEN, and WHERE questions throughout your mindit.io journey. Join our team and expand your knowledge by working together towards your professional growth.
Responsibilities:
- Provide support across various systems and services, ensuring professional, timely issue resolution within defined SLAs
- Troubleshoot and analyze data/system issues, identifying root causes and implementing effective solutions
- Modify or create database views and procedures to support optimal process functionality
- Perform data quality checks to detect and resolve inconsistencies, anomalies, or missing information
- Collaborate with stakeholders to gather requirements, provide updates, and deliver user training or guidance when needed
- Develop and maintain technical documentation such as procedures, troubleshooting guides, and knowledge transfer materials
- Monitor system processes and data pipelines to ensure stability and performance
- Participate in on-call rotations to support incident response and ensure platform reliability
- Assist users in navigating applications and interfaces, applying both technical expertise and communication skills for clear, timely support
What are we looking for:
- Advanced level of the English language both written and spoken
- Basic understanding of databases
- Beginner level of the SQL programming language and SSIS
- Excellent communication skills and a collaborative approach to teamwork
Nice to have:
- Beginner-level knowledge of integration technologies (IIB, SSIS), only to read code, understand mappings better etc.
- Beginner-level knowledge of programming languages such as Java, Python (to access scripts)
