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L3 Support Engineer (Java)

Romania

About the role:

The L3 Support Engineer (Java) plays a critical role at the intersection of advanced production support and hands-on engineering. This position goes beyond traditional support, focusing on resolving complex incidents, performing root cause analysis, and implementing long-term fixes, while also contributing small enhancements and improvements to existing Java-based systems. The role supports high-availability applications and collaborates closely with Engineering, DevOps, and Product teams to ensure system stability, performance, and continuous improvement.

Responsibilities:

Provide L3 production support for Java-based applications
Handle P1 and P2 incidents, including on-call rotation
Investigate complex issues, perform root cause analysis, and implement long-term fixes
Develop small enhancements, bug fixes, and improvements in existing codebases
Work closely with DevOps, Product, and other Engineering teams
Maintain and improve technical documentation, runbooks, and support procedures
Contribute to monitoring, dashboards, and alerting from an application perspective
Analyze incident and ticket trends to proactively improve system stability

What we are looking for:

Strong hands-on experience with Java
Previous experience in L3 support or advanced production support
Experience working with ticketing systems and structured incident management
Comfortable working with tight SLAs and high-pressure situations
Good understanding of backend systems, APIs, and distributed architectures
Willingness to participate in on-call rotation

Nice to have:

Exposure to DevOps or Cloud (AWS) environments
Interest in learning DevOps practices and tooling
Experience with monitoring, observability, or log analysis tools

Distribute:

/benefits

Access to therapy

Bookster subscription

minditNomad

Flexible hours

Friendly office space

Fun activities

Gym subscription

Learning platforms

Medicover / Sanopass subscription

Wellbeing days off

Work from anywhere

/who we are

mindit.io is an AI-driven custom software services company with +280 IT specialists with proven expertise in software & product engineering, artificial intelligence, business intelligence, data analytics & integration services. With offices in Switzerland, Germany and 4 delivery centers in Romania, we cover the entire development cycle from business research, consulting, and architecture to post-implementation testing and maintenance.

Partner of choice

We put our customers at the center of everything we do, building authentic, trust-based relationships at every level. By deeply understanding their business goals and acting in their best interest, we create long-term partnerships that last. Combining industry know-how with cutting-edge technology, we become the partner our customers rely on when it matters most.

Professional

We always deliver! with discipline and excellence – on time, on budget, on quality. Powered by highly skilled teams, strong engineering practices, and efficient processes, we turn complex challenges into reliable, high-impact outcomes.

Authentic

We take ownership of our work and our growth. Guided by a continuous learning mindset, we strive to become the best version of ourselves – acting with ambition, curiosity, and an extra-mile attitude in everything we do.

Team

We believe our strength lies in moving forward together. Trust, collaboration, and shared accountability enable us to achieve more than we ever could alone. By supporting one another and valuing every contribution, we create an environment where people grow, excel, and deliver real impact. We grow together, we learn together, we build together.