Responsibilities:
- Provide Level 2 support to end-users across various systems and services, ensuring professional and timely resolutions within defined SLAs
- Analyze and troubleshoot data and system issues, identifying root causes and proposing effective solutions
- Conduct data quality assessments, including identifying inconsistencies, anomalies, and missing data, and implement corrective actions
- Collaborate with stakeholders and cross-functional teams to gather requirements, communicate updates, and provide training or guidance as needed
- Create and maintain technical documentation, including procedures, troubleshooting guides, and knowledge transfer materials
- Monitor and maintain system processes, report subscriptions, and data pipelines to ensure their proper functionality
- Participate in on-call rotations for incident response, ensuring platform availability and reliability
- Willing to take on additional support tasks across various teams with similar skill requirements, based on organizational needs, in the future
What are we looking for:
- Good level of the SQL programming language
- Strong communication and collaboration skills, with a focus on teamwork and stakeholder engagement
- Detail-oriented with a proactive approach to problem-solving and a willingness to learn and grow
- Advanced proficiency in English (written and spoken)
- Understanding of databases and experience with SQL for data manipulation and querying
- Familiarity with integration and data quality tools such as SSIS, Azure Data Factory, or similar technologies
- Ability to manage priorities effectively, troubleshoot technical issues, and escalate as needed
- On-call availability
Nice to have:
- Knowledge of integration technologies (IIB, SSIS), only to read code, understand mappings better etc.
- Knowledge of programming languages such as Java, and Python (to access scripts)
