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Dedicated Support Teams

Support provided with the highest technical expertise and doubled by excellent business understanding and knowledge


Our support teams consist in support engineers, developers and team managers who supervise a process in which time and communication are essential. Beside efficiency, we constantly focus on learning about your business, so that you can enjoy a perfect mix between technical skills and business knowledge.

What we enable with the dedicated support team:


Different Support Levels:
    • Level 1: First line of support focused on providing quick solutions (from the knowledge base) or identifying the customer’s issue by analyzing the symptoms and figuring out the underlying problem.
    • Level 2: Offered by more experienced support engineers which are able to provide known solutions related to more complex issues.
    • Level 3: The back-end team responsible for dealing with the difficult and advanced problems. Quite often, skilled developers are offering this support level.


Guaranteed SLAs;

Flexible availability plans, ranging from 8/5 to 24/7;

Highly-skilled support engineers with domain knowledge;

Scalable support teams, responding to the business context.








Expertise of our Support Infrastructure



Dedicated Support Teams, Enterprise Partner, Retail
BI and Data Warehouse
BI and Data Warehouse
Our customer works with a Master Data Warehouse that provides key business intelligence info and analytical reports for the group. There is a massive amount of stored data saved at a very granular level...
Dedicated Support Teams, Enterprise Partner, Retail
Data Integration Platform
Data Integration Platform
Running operations in 63 countries, each of them served by an independent ERP installation and having its own IT infrastructure means a very complex environment to operate with. Also, this is doubled by the...
Dedicated Support Teams, Enterprise Partner, Retail
Support for Corporate Applications
Support for Corporate Applications
As the leading travel retailer, our customer needed a trustful partner to ensure the proper functioning of: coorporate applications used to manage world-wide prices and promotions centralized data systems integration platform with local operations...
Dedicated Support Teams, E-Commerce, Enterprise Partner, Retail
E-Commerce Marketplace
E-Commerce Marketplace
We are helping our client deploy and maintain a large-scale e-commerce infrastructure, serving as a market place where the company is selling its own products or partner’s products. The solution has a complex network...

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